PuraVape
Shipping & returns.
Same-day dispatch on stocked lines, tracked delivery to your store, and a returns process without the runaround.
Shipping methods
Rates are calculated at checkout by weight and destination. Indicative times below.
| Method | Delivery estimate | Tracking | Best for |
|---|---|---|---|
| Standard | 3 to 6 business days | Yes | Regular restocks |
| Express | 1 to 3 business days | Yes | Urgent top-ups |
| Bulk freight | Quoted per order | Yes | 500+ unit orders |
Orders placed after the 14:00 cut-off, on weekends or public holidays are dispatched the next business day.
How dispatch works
Order confirmed
You get an instant confirmation email with your order summary.
Packed & dispatched
Stocked lines leave the same business day when ordered before 14:00. Plain, secure packaging.
Tracked to your door
Tracking lands in your inbox the moment the courier scans it. Follow it door to door.
Returns, the short version
What can be returned?
Unopened items, faulty units and anything we supplied incorrectly. For hygiene and compliance reasons we cannot accept opened or used vaping products.
How long do I have?
Contact us within 7 days of delivery. Faulty units within a box can be reported as you discover them during normal resale.
How do I start a return?
Email sales@thepuravape.com with your order number, photos of the issue and a short description. We reply within one business day with a resolution: replacement, credit or refund.
Arrived damaged?
Take photos of the outer box and contents before unpacking further, then contact us within 48 hours. Damaged-in-transit claims are prioritised and replaced on the next dispatch.
Need a hand? The team replies within one business day.
Contact the team